We would all love to be all Agile, all time and materials, all the time. But the reality is that many projects are fixed bids. Fixed bids come with one major flaw: it's difficult to accurately estimate a project based on an RFP. We will look at a case where client expectations and overall project budget were mis-managed, resulting in a failed project with an unsatisfied client. This project caused us to think about and revise our project process.
We came to the conclusion that we needed to implement project estimate revisions at two key points in our discovery and design phase, and improve client expectation management through increased transparency. These estimate revisions are coupled with thorough technical planning and provide several key deliverables for the client and tools for our internal team. With this new process in place, we have been able to improve our estimate accuracy rate to within 10% of total project hours. This has made for happy clients who get their MVP within budget and are informed and empowered as decision makers throughout the project process.