Scott Massey's path down the road of Customer Success started as a sales manager, where he created training programs and clinics for music sequencing, digital audio, and hard disk recording. After a stint in accounting, he jumped fully into tech as a member, later manager, of an IT department for a large retailer in Chicago. This role required coding, server administration, web development and lead him to other work in IT consulting. Scott moved into support as the service manager for a distributed IT support team in Chicago. This support experience led him into the Drupal world, as support manager at Promet, a Drupal shop in Chicago. Most recently, he is bringing his experience in service design and delivery as Customer Success Manager at Pantheon, a San Francisco company which delivers a platform for building fast and stable Drupal sites.